Organizations almost always provide some form of training—whether formal or informal—to workers. This reflects that training is often necessary to maximize the conversion of workers’ capacity to work into actual work.
Unit 7: Employee Orientation and Development:
Learning Objectives
When you have completed Unit 7, you should be able to:
- Assess the training needs of a new hire.
- Develop an orientation program for a new hire.
- Evaluate the effectiveness of the orientation program.
Introduction
Organizations almost always provide some form of training—whether formal or informal—to workers. This reflects that training is often necessary to maximize the conversion of workers’ capacity to work into actual work. HR practitioners often help design and/or deliver such training. In this unit, we’ll examine the process of designing effective employee training with specific attention to orienting new employees.
Learning Activity 7.1: Reading & Key Terms:
Read Chapter 7 of the textbook. Once you have finished reading, go the exercises at the end of the chapter and define each term listed there in one or two sentences. These terms may be tested on the final examination.
Learning Activity 7.2: Discussion Questions
After you have finished reading Chapter 7, go the exercises at the end of the chapter and write 100- to 200-word answers to the Discussion Questions. These questions may be tested on the final examination.
Learning Activity 7.3: Self-Reflection Questions
After you have finished reading Chapter 7, go the exercises at the end of the chapter and write 200- to 500-word responses to each of the Self-Reflection Questions. These questions may be tested on the final examination.
Learning Activity 7.4: Orientation Needs Analysis
Write a one- to two-page memo to your manager that sets out the results of a training needs analysis focused on new employee orientation. When completing this activity:
- Follow the needs analysis process set out in Figure 7.2 of the textbook.
- Perform the needs analysis on the job you hired for in Learning Activity 6.5.
- Focus on the orientation needs of the worker during their first month in this job.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- The key tasks worker must perform.
- The conditions under which they must perform the tasks.
- Any knowledge, skills, and abilities required to perform the tasks that a new worker would not possess upon starting employment.
- At least three training objectives set out in a manner similar to Table 7.2 on page 203 in the textbook.
- An explanation for why achieving each training objective is organizationally important.
As you write your memo, consider these questions:
- Which job tasks appear most important and why?
- What KSAs will workers have when they arrive (as a result of your selection process)?
- What KSAs will they need to learn during their first month on their job to perform effectively?
- Which three of these training needs are the most important from the organization’s perspective and why?
- How and why might a worker’s training priorities differ from the organization’s priorities?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Analysis of job tasks
- Analysis of job conditions
- Required knowledge, skills, or abilities
- Learning objectives
- Rationale for learning objectives
Learning Activity 7.5: Orientation Training and Lesson Plan
Write a two-page memo to your manager that sets out a training plan to orient a new worker during their first month on the job. When completing this activity:
- Base the training plan on the needs assessment you completed in Learning Activity 7.4.
- In developing this training plan, ensure you consider the workers’ perspective and interests.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- The training objectives you developed in Learning Activity 7.4.
- An explanation of how you will achieve each objective, including the method(s) you will use and the rationale for each chosen method.
- For one of the objectives, a detailed lesson plan.
As you write your memo, consider these questions:
- Why did you choose the training method you chose for each learning objective?
- What are three trade-offs you ended up making when you selected the training method for each objective? Why did you make the choices you made?
- How and why might a worker approach this training differently from how you did?
- What conditions of practice will you include in your lesson plan and why?
- Does your lesson plan achieve the learning objectives? Did you discover anything unexpected when developing this lesson plan?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Method and rationale for objective 1
- Method and rationale for objective 2
- Method and rationale for objective 3
- Lesson plan is complete
- Lesson plan will achieve objective
Learning Activity 7.6: Orientation Evaluation Plan
Write a one-page memo to your manager that explains how you will assess the effectiveness of an employee orientation activity. When completing this activity:
- Evaluate the orientation activity that you wrote the lesson plan for in Learning Activity 7.5.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- The decisions you intend to make based upon the evaluation.
- The evaluation method(s) you have chosen.
- The variable(s) you will measure.
- The rationale for each choice.
- The costs and benefits of this evaluation.
As you write your memo, consider these questions:
- What will your organization gain from evaluating this training?
- What are the benefits and risks of forgoing evaluation?
- Why did you choose the method(s) that you did?
- Why did you choose the variables that you did? Does this choice affect the validity, reliability, or utility of the evaluation?
- In the real world, would you do this evaluation? Why or why not?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Organizational purpose(s) served by evaluation
- Appropriateness of methods
- Appropriateness of variables
- Rationale
- Cost-benefit analysis
Unit 8: Compensation and Benefits
Learning Objectives:
When you have completed Unit 8, you should be able to:
- Develop a pay structure for your organization.
- Propose a wage structure for a job.
- Propose a set of benefits for a job.
Introduction
Workers make themselves available to work in exchange for remuneration. Compensation costs are often the single largest expenditure that an organization makes. In this unit, we will explore how HR practitioners establish pay structures for organizations as well as determine wage structures and benefit levels for jobs.
Learning Activity 8.1: Reading and Key Terms:
Read Chapter 8 of the textbook. Once you have finished reading, go the exercises at the end of the chapter and define each term listed there in one or two sentences. These terms may be tested on the final examination.
Learning Activity 8.2: Discussion Questions
After you have finished reading Chapter 8, go the exercises at the end of the chapter and write 100- to 200-word answers to the Discussion Questions. These questions may be tested on the final examination.
Learning Activity 8.3: Self-Reflection Questions
After you have finished reading Chapter 8, go the exercises at the end of the chapter and write 200- to 500-word responses to each of the Self-Reflection Questions. These questions may be tested on the final examination.
Learning Activity 8.4: Pay Structure
Write a one-page memo to your manager setting out the proposed pay structure for your organization. When completing this activity:
- The pay structure should include the jobs discussed in Learning Activity 1.4.
- You may use any of the job-evaluation techniques listed in the textbook, but we recommend you use the job-ranking method because it is the simplest.
- Your pay structure must be supported by some kind of evidence about pay structures in similar organizations. You might examine government or industry data about salaries for similar jobs or look at salary ranges in job advertisements.
- Your pay structure must comply with your jurisdiction’s human-rights and pay-equity laws.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A set of proposed pay ranges for each job similar to Figure 8.4 in the textbook.
- An explanation of how you arrived at these pay ranges, including a reference to pay structures in similar organizations and applicable legislation.
- How this proposed pay structure fits with your organization’s business strategy as set out in Learning Activity 1.4.
As you write your memo, consider these questions:
- What organizational purpose(s) are you trying to accomplish with this pay structure?
- Have you accomplished that organizational purpose(s) with the pay structure that you have proposed?
- What are the human-rights and pay-equity laws in your jurisdiction and how do they affect pay structures?
- If you were the manager who received this proposed pay structure, what two major concerns would you have with it and why?
- If time and money were no object, how would verify your proposed pay structure?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Comprehensiveness of pay structure
- Appropriateness of pay structure
- Clarity of job-evaluation method
- Evidence supporting structure
- Human-rights and pay-equity compliance
Learning Activity 8.5: Wage Structure
Write a two-page memo to your manager that presents two options for a job’s wage structure and recommends one. When completing this activity:
- Focus on the job that you created a job description and specification for in Learning Activity 3.6.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- Two detailed wage structures with a list of pros and cons for each proposal.
- A recommended wage structure and rationale.
- A discussion of how your recommended wage structure complies with your jurisdiction’s employment standards minimums around pay.
- A discussion of how your recommended wage structure complies with your jurisdiction’s human-rights and employment equity obligations.
As you write your memo, consider these questions:
- What are the pros and cons of each wage structure from the perspective of your organization and its business strategy?
- What are the pros and cons of each wage structure of the perspective of a potential employee?
- How can you reconcile the interests of workers with the interests of your organization around the wage structure?
- What are the human-rights and pay-equity laws in your jurisdiction and how do they affect the wage structure?
- If you were the manager who received this recommended wage structure, what two major concerns would you have with it and why?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Wage structure 1
- Wage structure 2
- Recommendation rationale
- Employment-standards compliance
- Human-rights and pay-equity compliance
Learning Activity 8.6: Benefits Package
Write a one- to two-page memo to your manager that recommends the benefits your organization should provide to a job holder. When completing this activity:
- Focus on the job that you created a job description and specification for in Learning Activity 3.6.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A list of mandatory benefits your organization must provide.
- A list of optional benefits you recommend, providing a rationale for each.
- An estimated costing of each optional benefit.
As you write your memo, consider these questions:
- What organizational purpose(s) are you trying to achieve by providing these optional benefits?
- How have you accomplished that organizational purpose(s) with the optional benefits that you have proposed?
- What are the pros and cons of the optional benefits offered from the perspective of a potential employee?
- What are the employment-standards, human-rights, and pay-equity laws in your jurisdiction and how do they affect the benefits that you are offering?
- If you were the manager who received this proposed set of benefits, what two major concerns would you have with it and why?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Mandatory benefits
- Optional benefits
- Rationale
- Costing
- Statutory compliance
Unit 9: Performance Management
Learning Objectives:
When you have completed Unit 9, you should be able to:
- Define task expectations.
- Develop a behaviourally anchored rating scale.
- Analyze the cause of poor performance.
- Develop a disciplinary process for poor performance.
Introduction
Organizations routinely provide workers with feedback on their performance. HR practitioners often develop performance-management systems and assist supervisors to manage performance, including disciplining workers for poor performance. In this unit, we will explore how to develop clear performance expectations, develop an assessment metric, diagnose the cause of poor performance, and discipline under-performing workers.
Learning Activity 9.1: Reading and Key Terms
Read Chapter 9 of the textbook. Once you have finished reading, go the exercises at the end of the chapter and define each term listed there in one or two sentences. These terms may be tested on the final examination.
Learning Activity 9.2: Discussion Questions
After you have finished reading Chapter 9, go the exercises at the end of the chapter and write 100- to 200-word answers to the Discussion Questions. These questions may be tested on the final examination.
Learning Activity 9.3: Self-Reflection Questions
After you have finished reading Chapter 9, go the exercises at the end of the chapter and write 200- to 500-word responses to each of the Self-Reflection Questions. These questions may be tested on the final examination.
Learning Activity 9.4: Defining Task Expectations
Write a two-page memo to your manager that defines the performance expectations of worker’s tasks. When completing this activity:
- Use the job that you created a description and specification for in Learning Activity 3.6.
- Use the stratified workflow you developed in Learning Activity 3.4 (with whatever revisions you think appropriate) to identify three key tasks necessary for job completion.
- Review Feature Box 9.1 in the textbook that discusses various ways to define performance expectations.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A copy (revised, if you so wish) of the stratified workflow from Learning Activity 3.4.
- A brief narrative explanation of the three tasks the worker is responsible for in the workflow.
- A clear set of performance expectations for each task.
- A rationale for each task’s performance expectation.
As you write your memo, consider these questions:
- What are the key performance expectations from the perspective of the organization?
- What are the key performance expectations from the perspective of the worker?
- Why did you choose to express the performance expectations in the format that you did?
- Having set performance expectations, how might you use that experience to improve the job description and specification that you developed in Learning Activity 3.6?
- Having set performance expectations, how might you use that experience to improve the orientation that you developed in Learning Activity 7.5?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Stratified workflow and narrative
- Performance expectation 1
- Performance expectation 2
- Performance expectation 3
- Rationale
Learning Activity 9.5: Behaviourally Anchored Rating
Write a two-page memo to a new manager that sets out one behaviourally anchored rating scale (BARS) for each performance expectation you created in Learning Activity 9.4. When completing this activity:
- Use the performance expectations that you developed in Learning Activity 9.4 for this activity.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A summary of the three performance expectations from Learning Activity 9.4.
- A BARS for each expectation similar to Table 9.1 in the textbook.
- The sources of error that might affect the validity or reliability of each BARS.
As you write your memo, consider these questions:
- Why did you develop the specific BARS that you did? What does this say about your or your organization’s priorities?
- How do you think a worker in this job will react to these expectations? Will they be motivated or demotivated by the BARS you have developed?
- What is the most likely source of error that will affect the validity and/or reliability of each BARS?
- How can you alter each BARS (or the process around it) to attenuate the impact of the error?
- Having developed a BARS for each performance expectation, how might you use that experience to improve the performance expectation that you developed in Learning Activity 9.4?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Summary of expectations
- BARS for expectation 1
- BARS for expectation 1
- BARS for expectation 3
- Sources of error
Learning Activity 9.6: Analyzing Poor Performance
Write a two-page memo to your manager proposing how you will analyze an instance of poor performance by a worker. When completing this activity:
- Assume a worker scored in the bottom half of one of the BARS you created in Learning Activity 9.5.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A proposed step-by-step process for analyzing the worker’s unsatisfactory performance.
- The data source(s) to be used for each step.
- A rationale for the approach chosen.
- The most likely sources of error in this approach.
- An analysis of what potential human-right issues this inquiry might raise and how you will ensure compliance with your jurisdiction’s human rights legislation.
As you write your memo, consider these questions:
- For what purpose will your analysis of the worker’s poor performance be used?
- How does the purpose of the analysis affect how you approach the analysis?
- Would you want to be subjected to the process that you have proposed? Why or why not?
- How can you attenuate the effect of the most likely sources of error in this process?
- Having developed a process for investigating unsatisfactory performance, how might you use that experience to improve the BARS that you developed in Learning Activity 9.5?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Approach
- Data sources
- Sources of error
- Rationale
- Human-rights compliance
Learning Activity 9.7: Discipling a Worker
Write a two-page memo to your manager proposing how you will discipline a worker who continues to not meet performance expectations. When completing this activity:
- Assume the cause of the poor performance has been accurately diagnosed as a lack of desire.
- Ensure your proposal is consistent with the common and statutory law in your jurisdiction.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A proposed process for disciplining the worker for their poor performance, including a timeline and escalation plan if improvement is inadequate.
- An explicit discussion of how you will comply with the common and statutory law in your jurisdiction.
- An approximate costing of your proposed process at each step.
- A rationale for this approach.
As you write your memo, consider these questions:
- What are the organizational goals you are trying to achieve?
- How do these goals shape the process you are proposing?
- Would you want to be subjected to this disciplinary process as a worker? Why or why not?
- What are the key legal considerations that you need to be mindful of in designing this disciplinary process?
- How much effort do you want to put into rehabilitating the worker before you move to termination? Why have you chosen this particular balance?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Proposed process
- Common-law compliance
- Statutory compliance
- Costing
- Rationale
Unit 10: Unions and Collective Agreements
Learning Objectives:
When you have completed Unit 10, you should be able to:
- Explain why workers in your organization might join a union.
- Forecast the effect of unionization on your organization.
- Develop a plan to respond to a unionization drive.
Introduction
Workers join unions in the expectation of improved wages and working conditions. A successful union drive can result in higher labour costs for organizations as well as greater productivity. HR practitioners often end up providing guidance to organizations facing a unionization drive. In this unit, we will examine the process of unionization, collective bargaining, and administering a collective agreement.
Learning Activity 10.1: Reading and Key Terms
Read Chapter 10 of the textbook. Once you have finished reading, go the exercises at the end of the chapter and define each term listed there in one or two sentences. These terms may be tested on the final examination.
Learning Activity 10.2: Discussion Questions
After you have finished reading Chapter 10, go the exercises at the end of the chapter and write 100- to 200-word answers to the Discussion Questions. These questions may be tested on the final examination.
Learning Activity 10.3: Self-Reflection Questions
After you have finished reading Chapter 10, go the exercises at the end of the chapter and write 200- to 500-word responses to each of the Self-Reflection Questions. These questions may be tested on the final examination.
Learning Activity 10.4: Motives for Unionization
Write a two-page memo to your manager that summarizes what improvements to their terms and conditions of work that workers in your organization might be hoping to achieve through unionization. When completing this activity:
- Identify workers’ desired improvements by imagining that you hold the job that you created a job description and specification for in Learning Activity 3.6.
- Consider each of the major HR activities (e.g., job design, recruitment, selection, training, compensation, performance management) from the perspective of this worker and ask yourself how your organization’s practices could be altered to meaningfully improve the terms and conditions of work for employees.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- A detailed list of five changes to organizational policies, processes, wages, or working conditions that workers might desire to change if they were unionized.
- An explanation of why the workers would desire these changes (i.e., how does the status quo negatively affect them)?
As you write your memo, consider these questions:
- What changes might workers seek to the job you have designed? Why might they seek this change?
- What changes might workers seek to your organization’s recruitment and selection processes? Why might they seek this change?
- What changes might workers seek to your organization’s training offerings? Why might they seek this change?
- What changes might workers seek to your organization’s compensation package? Why might they seek this change?
- What changes might workers seek to your organization’s performance assessment and discipline processes? Why might they seek this change?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Improvement 1: Change and rationale
- Improvement 2: Change and rationale
- Improvement 3: Change and rationale
- Improvement 4: Change and rationale
- Improvement 5: Change and rationale
Learning Activity 10.5: Effect of Unionization
Write a four-page memo to your manager that forecasts the costs and benefits to the organization of the union’s potential bargaining demands and how the organization should respond. When completing this activity:
- Use the demands you developed in Learning Activity 10.4 as the starting point for this activity.
- Assess costs and benefits by considering monetary, morale, and management impacts.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- An explanation of how each demand would affect the organization.
- A recommendation about how to respond to each demand, including a brief rationale for the response.
As you write your memo, consider these questions:
- What monetary, morale, and management cost will each demand have for the organization?
- What monetary, morale, and management benefit will each demand have for the organization?
- On balance, should the organization accede to or resist each demand?
- How might your organization address the worker interest that underlies the demand while minimizing the impact upon the organization?
- Is resisting each demand important enough for your organization to accept the costs associated with a work stoppage?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Demand 1: Impact and recommendation rationale
- Demand 2: Impact and recommendation rationale
- Demand 3: Impact and recommendation rationale
- Demand 4: Impact and recommendation rationale
- Demand 5: Impact and recommendation rationale
Learning Activity 10.6: Response to Unionization
Write a two-page memo to your manager that proposes a plan to respond to the unionization drive of which you have just become aware. When completing this activity:
- Ensure your plan complies with labour laws in your organization’s jurisdiction.
- Use the expected demands and their costs and benefits that you developed in Learning Activities 10.4 and 10.5 to inform your recommendations.
- Ensure you properly cite the source of the information you use in APA format.
- Hold onto this memo as you will be submitting it as part of Assignment 2.
Your memo must include:
- An analysis of how your organization could resist the union drive and a recommended plan for doing so.
- An analysis of whether or not your organization should resist the union drive, including a recommendation and rationale.
As you write your memo, consider these questions:
- What ways can your organization resist a unionization drive?
- Which of these methods are legal in your jurisdiction?
- Given the likely worker demands identified previously, what would be the impact of unionization on your organization?
- Should your organization resist the drive and why (or why not)?
- If your manager decides to resist the drive, how should they do so and why?
The marking rubric the tutor will apply to this memo is:
Preliminary Scan
Did student adequately cite sources? If yes, award 4 marks and continue. If no, return for revision.
Marking Rubric
Students will be award 0 to 3 points on each of the following criteria (25 possible marks).
- Quality of writing
- Organization of memo
- Plan for resisting
- Legal compliance
- Analysis of options
- Recommendation
- Rationale
Unit 11: The Practice of HRM
Learning Objectives:
When you have completed Unit 11, you should be able to:
- Explain how a political lens can inform the application of HR techniques.
- Apply the issues analysis framing checklist to improve your memos.
- Applying risk-reduction techniques to improve your memos.
Introduction
One of the challenges to applying HR techniques in the real world is that the real world is messy. We may be faced with multiple problems, the nature of the problems may be unclear, and there may be conflicting interests, not just between workers and employers, but also among the representatives of the employer. In this unit, you will read several short cases that illustrate the complexities of real-world problems and how experienced practitioners think about and manage them. At the end of the unit, you will also read about strategies that HR practitioners can apply to lower the risks that their work can pose to them.
Learning Activity 11.1: Reading and Self-Reflection
Read Chapter 11 of the textbook. When you have completed your reading, think about a time when you or someone you know left an organization due to dissatisfaction. Write a write 200- to 500-word response to this question:
- In what ways does this experience match and differ from the Exit-Voice-Loyalty-Neglect model presented in Feature Box 11.2 of the textbook?
This question may be tested on the final examination.
Learning Activity 11.2: Revise Memos
After you have finished reading Chapter 11, reflect on the issues analysis framing and checklist presented in Feature Box 11.1 of the textbook and then review and revise (where necessary) the memos you wrote for submission in Assignment 2 in light of this information.
Learning Activity 11.3: Protecting Yourself
After you have finished reading Chapter 11, reflect on the section of the textbook entitled The Conflicted Roles of HR Practitioners and the strategies outlined there. Review and revise (where necessary) the memos you wrote for submission in Assignment 2 in light of this informatio