Operations are composed of many different processes to fulfill customer needs and requirements. The value chain is a higher-level view of those processes from a customer view. In order to meet customer requirements like quality and cycle time, organizations need to identify the value chain, subprocesses, and measures needed to meet the customer needs.
Consider a process from an AMAZON as an organization. Develop a 12-15 slide digital presentation that incorporates the following:
- A flowchart that identifies the steps in the high-level value chain required to fulfill customer requirements from beginning to end.
- Identification of the operational subprocesses from the high-level value chain steps.
- Metrics that the organization should monitor at both the value chain level and subprocess level.
- An analysis of the process and metrics to determine if a process within the value chain is not working.
- Recommended steps for the organization to take, based on your analysis, for value chain improvement.
The title slide and reference slide are included in the slide count. Include speaker notes below each content-related slide that represent what would be said if giving the presentation in person. Expand upon the information included on the slide, and do not simply restate it. Ensure the speaker notes include a minimum of 50-100 words per slide.
